Plans and billing
The trial, choosing a plan, what read-only means, and how Meta's bill is separate.
Plans and billing is owner only. No other role can see or change it.
The trial
Every new account gets a 7-day free trial, and it is one per person, not one per workspace — a second workspace does not start a second trial.
No card is needed to start. When the trial ends without a plan, the workspace becomes read-only.
Read-only
Read-only means sending stops. You can still sign in, read every conversation, export your contacts and look at your templates — nothing is deleted and nothing is hidden.
What stops:
- Sending messages from the inbox
- Running campaigns
- Sending through the API — every send returns
403 workspace_read_only
The message you will see:
Your trial has ended. This workspace is read-only. Choose a plan to resume sending and editing.
Choosing a plan lifts it immediately.
Subscription states
| State | Meaning |
|---|---|
| Trialing | On the free trial |
| Active | Paid and current |
| Authenticated | The mandate is set up, first charge pending |
| Grace | A payment failed; you have a few days before sending stops |
| Past due | The grace period ran out. Read-only |
| Cancelled | Ended |
Grace is the one worth knowing about: a failed payment does not stop you instantly. There is a short grace period — 3 days by default — to fix the card before the workspace goes read-only.
Choosing or changing a plan
Open Plans & billing and pick one. Prices, limits and what each plan includes are shown there, because those change and a documentation page quoting them would eventually lie to you.
What varies between plans: contacts stored, messages sendable through campaigns and the API, team seats, and which features are switched on — including API access, which not every plan includes.
One checkout at a time
If a checkout is already pending with the payment provider, other plans are unavailable until it completes or is abandoned. Finish or cancel the one in progress rather than starting a second — two mandates on one account is a mess to unpick.
Meta's bill is separate
Worth repeating because it causes the most confusion:
- ONPAD charges the subscription for the software.
- Meta charges for the WhatsApp messages, billed directly to your own WhatsApp Business Account.
ONPAD does not collect Meta's charges, does not mark them up, and cannot refund them.
An active ONPAD plan does not keep messages flowing if Meta has no valid payment method. Meta stops delivering on its own, and messages fail with a payment reason. Fix that in Meta Business Manager.
See What it costs, which also covers the 31 December 2026 INR migration deadline for Indian businesses.
Cancelling
Cancel from Plans & billing. The workspace becomes read-only when the paid period ends — your data stays, sending stops.
For a refund, email support@onpad.in with the payment reference.
If a payment is taken but the plan does not change
Usually a few minutes' delay while the provider confirms. If the money has left your account and nothing changed after that, email support@onpad.in with the payment reference — not a screenshot of the bank app, the reference.
Next
- What it costs — Meta's side of the bill
- Team and roles — who can see this area