Create an account

Creating an account takes under a minute and does not need your WhatsApp number yet. You can look around first and connect WhatsApp when you are ready.

Sign up

Go to the ONPAD sign-in page and choose Create account. You have two ways in.

With email and password

You will be asked for:

• First name and last name — up to 80 characters each
• Email address — this becomes your sign-in, so use one you will keep
• Password — at least 8 characters, including one number and one symbol
• Agreement to the terms

If the password does not meet all three rules, the form says so before it submits. Letters and digits alone are not enough — a symbol such as !, @ or # is required.

With Google

Continue with Google signs you in with a Google account instead. ONPAD asks Google only for your name and email address. There is no password to set or remember, and nothing in your Gmail or Drive is read.

If you sign up with Google, keep using Google to sign in — there is no password on the account unless you set one later.

What happens next

Your 7-day free trial starts immediately. No card is required to begin.

The trial is one per person, not one per workspace. Creating a second workspace does not start a second trial, so there is no benefit to signing up twice.

You are the owner of the workspace you create. The owner can do everything, including billing and deleting the workspace. You can invite others later with narrower roles.

Setting up the workspace

After signing up you land on workspace setup, which asks three things:

1. Organisation name — what your business is called. Customers can see this.
2. Category — retail, education, health, and so on. WhatsApp shows this on your business profile.
3. Mobile number — yours, for account matters. This is not the number you will message customers from, and ONPAD never messages your customers from it.

Country and timezone are detected from your browser and saved quietly. If the guess is wrong, use Change under the form to correct them. Timezone matters later, because scheduled campaigns run in your workspace's timezone.

The next step offers to connect WhatsApp. It is optional — you can skip it, look around the app, and connect when your number is ready. See Set up your workspace.

Signing in later

Use the same email and password, or the same Google account. Remember me keeps you signed in for 30 days on that browser.

Forgot the password? Use Forgot password on the sign-in page. A reset link goes to your email. For security, the page says a link has been sent whether or not an account exists for that address — so if nothing arrives, check the spelling and your spam folder.

Reset links expire. If yours has, request a new one rather than reusing the old email.

Common problems

"The email or password is incorrect." This one message covers both a wrong email and a wrong password, on purpose — it does not tell an attacker which addresses have accounts. Check for a typo, then use Forgot password.

You signed up with Google but are typing a password. There is no password on a Google-created account. Use Continue with Google.

You cannot remember which email you used. Try your work address first, then any address you may have used for a trial. If neither works, email support@onpad.in from the address you think it was.

Next

Set up your workspace — the business details, and what the setup checklist is asking for.