Settings
Company details, your profile, the WhatsApp business profile, notifications, security, API keys and logs.
Settings holds everything about the workspace and about you. Sections you cannot change are hidden rather than shown greyed out, so what you see depends on your role.
Company
The workspace's own details:
- Organisation name — what your business is called inside ONPAD
- Category — shown on your WhatsApp business profile
- Country
- Timezone
Timezone is the one to check. Scheduled campaigns run in it. A campaign set for 10am goes at 10am in the workspace's timezone, whatever time it is where you are.
My profile
Your own name and personal details, separate from the workspace. Changing your name here changes how you appear to your teammates in the inbox.
WhatsApp connection
The state of your connection, and the business profile customers see.
The profile
- About — the short line under your business name
- Description — a longer explanation of what you do
- Address
- Websites — up to two
- Category
- Profile picture
These are stored by Meta, not by ONPAD. Saving sends them to Meta, and they appear on your business in WhatsApp.
Fill them in. A business profile with nothing in it looks abandoned, and it is the first thing a customer sees when they tap your name.
Reconnecting
If the connection breaks — an expired token, a number removed at Meta's end — reconnect from here. Nothing in the workspace is lost; the contacts, conversations and templates all stay.
Syncing templates
Owners and admins can sync templates with Meta on demand, which pulls the current status of every template. ONPAD keeps these in step automatically, so the button is for when you have just made a change at Meta's end and do not want to wait.
Notifications
Which alerts you receive, and where. These are per person, not per workspace — your choices do not change your teammates'.
Security
Your password and account access.
If you signed up with Google there is no password until you set one. Setting one does not switch Google sign-in off; it adds a second way in.
Developer API
Where API keys live. See the API overview for how to use them.
- Create a key and name it for the thing that will use it.
- Copy it immediately. Only a prefix is stored afterwards. The full key is shown once.
- Revoke a key to kill it instantly.
Below the keys is a log of recent API requests — method, path, status code, IP and which key was used. This is the first place to look when an integration stops working.
API access is a plan feature. If your plan does not include it, this section says so, and every API request returns 401.
Logs
Recent activity in the workspace. Useful for answering "who changed that" without guessing.
What lives elsewhere
Plans and billing has its own area and is owner only. See Plans and billing.
Team is covered in Team and roles.