# Plans and billing

> The trial, choosing a plan, what read-only means, and how Meta's bill is separate.
> Source: https://onpad.in/docs/plans-and-billing

Plans and billing is **owner only**. No other role can see or change it.

## The trial

Every new account gets a **7-day free trial**, and it is **one per person, not one per workspace** — a second workspace does not start a second trial.

No card is needed to start. When the trial ends without a plan, the workspace becomes **read-only**.

## Read-only

Read-only means sending stops. You can still sign in, read every conversation, export your contacts and look at your templates — nothing is deleted and nothing is hidden.

What stops:

- Sending messages from the inbox
- Running campaigns
- Sending through the API — every send returns `403 workspace_read_only`

The message you will see:

> Your trial has ended. This workspace is read-only. Choose a plan to resume sending and editing.

Choosing a plan lifts it immediately.

## Subscription states

| State | Meaning |
|---|---|
| **Trialing** | On the free trial |
| **Active** | Paid and current |
| **Authenticated** | The mandate is set up, first charge pending |
| **Grace** | A payment failed; you have a few days before sending stops |
| **Past due** | The grace period ran out. Read-only |
| **Cancelled** | Ended |

**Grace** is the one worth knowing about: a failed payment does not stop you instantly. There is a short grace period — 3 days by default — to fix the card before the workspace goes read-only.

## Choosing or changing a plan

Open **Plans & billing** and pick one. Prices, limits and what each plan includes are shown there, because those change and a documentation page quoting them would eventually lie to you.

What varies between plans: contacts stored, messages sendable through campaigns and the API, team seats, and which features are switched on — including **API access**, which not every plan includes.

### One checkout at a time

If a checkout is already pending with the payment provider, other plans are unavailable until it completes or is abandoned. Finish or cancel the one in progress rather than starting a second — two mandates on one account is a mess to unpick.

## Meta's bill is separate

Worth repeating because it causes the most confusion:

- **ONPAD** charges the subscription for the software.
- **Meta** charges for the WhatsApp messages, billed directly to your own WhatsApp Business Account.

ONPAD does not collect Meta's charges, does not mark them up, and cannot refund them.

**An active ONPAD plan does not keep messages flowing if Meta has no valid payment method.** Meta stops delivering on its own, and messages fail with a payment reason. Fix that in Meta Business Manager.

See [What it costs](https://onpad.in/docs/what-it-costs), which also covers the **31 December 2026 INR migration deadline** for Indian businesses.

## Cancelling

Cancel from Plans & billing. The workspace becomes read-only when the paid period ends — your data stays, sending stops.

For a refund, email [support@onpad.in](mailto:support@onpad.in) with the payment reference.

## If a payment is taken but the plan does not change

Usually a few minutes' delay while the provider confirms. If the money has left your account and nothing changed after that, email [support@onpad.in](mailto:support@onpad.in) with the payment reference — not a screenshot of the bank app, the reference.

## Next

- [What it costs](https://onpad.in/docs/what-it-costs) — Meta's side of the bill
- [Team and roles](https://onpad.in/docs/team-and-roles) — who can see this area