Privacy Policy for ONPAD

Introduction

ONPAD ("ONPAD", "we", "our", or "us") provides website development, digital services and software solutions, including tools that integrate with the WhatsApp Business Platform.

We respect your privacy and are committed to handling personal information responsibly and transparently. This policy applies to information collected through our website, applications, dashboards, forms, integrations and related services.

Information We Collect

Depending on how you interact with ONPAD, we may collect information such as:

• Name and business name
• Email address
• Phone and WhatsApp number
• Business and company information
• Account and profile information
• Contact information submitted through website forms
• Customer contact information uploaded by authorized users
• Technical information such as IP address, browser and device information
• Usage, activity and system log information

We collect only information that is reasonably necessary to provide, secure and improve our services.

WhatsApp Business Platform & Meta Data

ONPAD may integrate with Meta Platforms, Inc. and the WhatsApp Business Platform to enable businesses to manage WhatsApp communication through ONPAD.

When an authorized business connects its WhatsApp Business Account to ONPAD, we may process information provided through Meta APIs, including:

• WhatsApp Business Account ID (WABA ID)
• WhatsApp phone number and Phone Number ID
• Business profile information
• WhatsApp message templates and template status
• Message and conversation metadata
• Message delivery, sent, delivered, read or failure status
• Customer contact details associated with business conversations
• Incoming and outgoing WhatsApp messages where required to provide inbox and CRM functionality
• Webhook events provided by the WhatsApp Business Platform

How We Use Information

Information may be used for purposes including:

• Creating and managing ONPAD accounts
• Providing WhatsApp CRM and team inbox functionality
• Sending authorized WhatsApp messages and campaigns
• Managing contacts, templates and conversations
• Providing automation and customer communication tools
• Displaying messaging and campaign analytics
• Providing customer and technical support
• Maintaining the security and reliability of our services
• Preventing fraud, abuse and unauthorized access
• Improving our website, software and user experience
• Complying with applicable legal and regulatory obligations

We do not use connected WhatsApp customer information for unrelated purposes without appropriate authorization.

Sharing of Information

ONPAD does not sell personal information.

Information may be shared only when reasonably necessary with:

• Meta and WhatsApp for WhatsApp Business Platform functionality
• Hosting and cloud infrastructure providers
• Payment processors where applicable
• Technology and service providers required to operate ONPAD
• Government or legal authorities where required by applicable law

Service providers are expected to process information only for legitimate service-related purposes.

Data Storage & Security

We use reasonable administrative, technical and organizational safeguards to protect information against unauthorized access, alteration, disclosure or destruction.

Security measures may include access controls, authentication, encrypted connections, secured servers, monitoring and restricted administrative access.

No internet-based system can guarantee absolute security. Users are also responsible for protecting their login credentials and account access.

Data Retention

We retain personal and business information only for as long as reasonably necessary to provide our services, meet contractual requirements, resolve disputes, maintain security and comply with legal obligations.

Information associated with a connected integration may be removed or anonymized after an account is disconnected or deleted, subject to legitimate operational and legal retention requirements.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information associated with you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Disconnect your Meta or WhatsApp integration
• Request information about how your data is being processed

Data Deletion Requests

Users may request deletion of personal information associated with their ONPAD account or connected Meta/WhatsApp integration.

To request deletion, email us from your registered email address and include sufficient information for us to identify the relevant account.

We may need to verify the requester's identity or authority before processing a deletion request. Information that must legally be retained may remain for the required retention period.

Third-Party Services

ONPAD may integrate with third-party services such as Meta, WhatsApp, payment gateways, hosting providers, analytics tools and other business applications.

Use of those third-party services may also be governed by their own privacy policies and terms. ONPAD is not responsible for the independent privacy practices of third-party services.

Cookies & Analytics

Our website may use cookies and similar technologies to maintain sessions, improve functionality, understand website usage and measure performance.

Browser settings may allow users to restrict or delete cookies, although doing so may affect certain website functionality.

Children's Privacy

ONPAD's business services are not intended for children under the age required to independently consent to data processing under applicable law.

We do not knowingly collect personal information from children for the purpose of providing our business software services.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or business practices change.

The latest version will be published on this page together with the updated effective date.

Contact ONPAD

If you have questions about this Privacy Policy, your personal information or a privacy request, contact us: